We have made every effort to provide true, frank and accurate descriptions of each and every product, either as supplied by the manufacturers or as a result of our or other professional users experiences. Customers are encouraged to contact and discuss the application of any product with us before they make a purchase. At hubint.com we are committed to giving you the best possible products, prices and service.YOUR RIGHT TO CANCEL:
Under the United Kingdom's Distance Selling Regulations you have a right to cancel the contract for the purchase of any item until within 7 working days of delivery (starting the day after you receive the goods). This is a UK statutory right. This will apply to your order unless your order includes a product where the item has been unsealed.
Should you cancel the contract and return goods which having been ordered on-line, and on receipt of delivery are found to be unsuitable for whatever reason other than defect or damage, we will on receiving the goods back, then refund you the price you paid for the goods but not for any service provided by us, such as the original shipment cost or any special delivery service. The cost of returning the goods will be deemed the customers responsibility.
You are under a duty to take reasonable care of the goods, which means the goods must be unused.
Please include a copy of the invoice we sent you.
Any item may be returned and the value cost refunded providing it meets the following criteria:
All goods must be returned as sold, i.e. in the original packaging with all components and accessories intact.
Goods must be complete, unused, and in NEW condition (e.g. if you have opened the box to examine the products it must have been done so without damaging the box and packaging or damaging the product or changing the product in any way) and must be re-packaged as received.
The risk in any goods that You return to Us shall remain with You until the goods have been delivered to our premises and accepted by Us at those premises.
In cases where the customer is either unable or unwilling to arrange return carriage after mistakenly purchasing a product, hubint.com reserves the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer. In cases where an entire order is returned, we reserve the right to retain the cost of the outward carriage.
Goods must be returned to us within 14 days from receipt. We are unable to accept returns of un-wanted and non-faulty items after the 14 days.
Only when goods are received at our offices can a refund payment be authorised and activated.
To arrange to return a product or for further information about returns or refunds please e-mail us at cathy@hubint.com or telephone us at (44) 01491 628897.
GOODS FOUND TO BE DAMAGED/DEFECTIVE:
Goods established as either damaged or defective - this having been confirmed by a professional qualified engineer, will be replaced as new, professionally repaired, exchanged for an alternative machine, or a refund of the purchase price made according to the customer's preference.
Please include a copy of the invoice we sent you.
To arrange to return a product or for further information about returns or refunds please e-mail us at cathy@hubint.com or telephone us at (44) 01491 628897.
GOODS DAMAGED IN TRANSIT
In the event of goods being damaged in transit, or defective manufacturer's workmanship, we must be notified within 7 days of delivery for any exchange or refund of payment to be made. We are unable to consider any claims for damaged goods after this period. Please check the goods on arrival. Goods, which show signs of damage in transit, should be signed for as 'DAMAGED'. This is important as it effects the right of fanancial recovery from the carrier.
To arrange to return a product or for further information about returns or refunds please e-mail us at cathy@hubint.com or telephone us at (44) 01491 628897.
